FAQ

Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, bank transfers, and cash on delivery (COD) for orders within Pakistan.

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to complete your order.

Q: Can I modify or cancel my order?
A: Please contact us immediately after placing your order. We'll do our best to accommodate changes if the order hasn't been processed yet.

Shipping & Delivery

Q: How long does delivery take?
A: Delivery typically takes 3-7 business days within Pakistan, depending on your location.

Q: Do you ship internationally?
A: Currently, we only ship within Pakistan.

Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email or SMS.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is unused and in original packaging. Please see our Shipping & Returns page for details.

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive the returned item.

Products & Stock

Q: Are your products genuine?
A: Yes, we only sell 100% authentic products.

Q: What if an item is out of stock?
A: You can contact us to check when the item will be back in stock.

Contact & Support

Q: How can I contact customer support?
A: You can reach us through our Contact page, email, or phone during business hours (Monday-Saturday, 9 AM - 6 PM PKT).

Q: Do you have a physical store?
A: We are primarily an online store. Please contact us for more information.